What behaviors are you encouraging and measuring in your business? Are those behaviors actually creating the results you want? It might just be that you are building an environment where your people are learning to game the system instead of achieving...
What behaviors are you encouraging and measuring in your business? Are those behaviors actually creating the results you want? It might just be that you are building an environment where your people are learning to game the system instead of achieving the results you are looking for. And that’s exactly what we’re talking about in this episode.
Why is that important for business?
In lots of organizations, people are judged by things that may be completely irrelevant to what the organization is trying to attain. It can be easy for a company to focus on the wrong thing, and not measure what they think they are. It is important to ask yourself: are the behaviors that I am noticing, acknowledging and maybe even rewarding the behaviors that I really care about? And are they leading to the outcomes that I really care about? It is especially important to note that hours aren’t necessarily reflective of productivity. When businesses create incentive programs, they often end up incentivizing the wrong behavior.
It is also important to consider how your organization deals with outliers – people who can win for you, if you let them do things in their own way. You cannot make creativity uniform. Sometimes the right who comes with their own how, and you can’t leave them with no room to navigate with what they bring to the table.
The more effective tactic is often to describe the expected outcome clearly and let them come up with a method that works for them.
Watch Les Nessman from WKRP set some office boundaries: https://youtu.be/SkP9DKnOgn0
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