Episodes
June 9, 2020
Ep155: Racism in the Professional Realm
How do you talk to people in a professional realm about racism? This isn’t the kind of thing we are going to have solid answers on – in fact, that’s part of the problem. But we are willing to have the conversation, and we ho…
June 2, 2020
Ep154: Intentional Buying in Inconvenient Times
So much about how we interact and who we interact with is being changed by our experience of COVID-19. Where before we might have not been putting much care into these decisions, now, we are getting a glimpse at our prioriti…
May 26, 2020
Ep153: Awkward COVID Conversations...
COVID conversations are about to get super awkward and much more prevalent. So if tricky conversations aren’t your thing... it’s time to learn. (Last week’s replay episode also has some good pointers.) Why is that important…
May 19, 2020
Ep152: Emotional Hygiene
This week, Jodi and Eliot talk about how emotions in business relate to dental hygiene and peanut M&M's. Trust us – it makes sense. Why is that important for business? Often people are apologetic about the emotional componen…
May 12, 2020
Ep151: Time Off During COVID
What happens to holidays when you don’t leave your house? Let’s talk about how much harder it is to tell people you are taking a day off when everyone knows you will just be in your living room anyway. Why is that importan…
May 5, 2020
Ep150: Planning your COVID Return?
There is lots of talk about re-opening businesses and returning to work right now, and it is undoubtedly on your mind. Unfortunately, there isn’t a simple answer to how or when is right for your business. But there are some …
April 28, 2020
Ep149: It's All Becoming a Blur
Technology allows us to do so much from the comfort of our homes. But just because we can doesn’t mean we should. Once everything is jammed into the same tech, it loses its texture and everything – personal and business – ju…
April 21, 2020
Ep148: Missing Your Commute
For a lot of people, the morning commute to work has been reduced to about 10 feet. Theoretically, that is extra time we now have to do other things. But maybe that commute was exactly the break you needed in the day. So wha…
April 14, 2020
Ep147: Are You Down with PPP?
Are you and your business applying for support from your government during COVID-19? Your answer might say more about your style of entrepreneurship than you think! Why is that important for business? The very characteristi…
April 7, 2020
Ep146: Pandemic Emotions & Business
Emotions are running high right now, and while business leaders shouldn’t feel the need to become counselors, we are being called on right now for heightened awareness and a well-timed, “are you okay?” Why is that important …
March 31, 2020
Ep145: So, Here's My Puppy...
We’re not here to Pollyanna the coronavirus, but one of the things we hope we can learn from this is that business is a human experience. There is a return to humanity in business, and we are here for it. Why is that import…
March 24, 2020
Ep144: The New Normal
“Progress looks like a new set of problems”. As you evolve towards a goal, you have new problems to deal with that you’ve never had to deal with before. Apparently, it’s also true of the opposite of progress – this time of m…
March 17, 2020
Ep143: Decision Making & COVID-19
There’s so much to talk about with Covid-19, you can hardly blame us for having a second episode on it. Let’s talk about the behind-the-scenes decision making happening in businesses right now as they navigate these wildly u…
March 10, 2020
Ep142: Leadership, Courage and the Coronavirus
Are you prepared to deal with large scale problems, like the Coronavirus, in your workplace? Although we don’t have a ready answer for how to deal with issues like this, we do have some ideas in this episode. Why is that im…
March 3, 2020
Ep141: Metaphor and The Danger of Words
Feeling misunderstood? Maybe you need a little metaphor in your life! Why is that important for business? “Metaphor is how we nail the jelly of reality to the wall”. Joe Moran, from First You Write a Sentence. So often,…
Feb. 25, 2020
Ep140: Remember This One Thing
College is a really big buying decision, and it can teach us a lot about buying decisions in our business, and why it’s important to not just give information, but connect to wants, desires and fears. And potentially, to hel…
Feb. 18, 2020
Ep139: Customer Care in Terrible Times
If you handle it right, sometimes the biggest snafu can turn into real business. Why is that important for business? When the very thing you offer to clients - your core competency – hinges on someone else’s business, thin…
Feb. 11, 2020
Ep138: Boundaries and the "Quick Question"
We often rely on other people to self-screen in our relationships – to not ask too much of us, to know when “a quick question” turns into “I clearly need to hire you”. But when others breach your boundaries, sometimes you ha…
Feb. 4, 2020
Ep137: The Need for Time Guardians
Being the guardian of your time can bring up all kinds of issues. You want to be accommodating, and you don’t want to disappoint people. Which is why sometimes, you need to outsource to an Enforcer. Why is that important fo…
Jan. 28, 2020
Ep136: Support vs. Abandonment
It’s not often that you use a room full of orphans with puberty as a metaphor, but when you talk about abandoning new clients, who just bought a product and now have questions, you almost have to. Why is that important for b…
Jan. 21, 2020
Ep135: Leaving Space for The Solution
Tough conversations are…well…tough. But we make them harder by tensing up and predicting how tough they will be. We make them harder when we don’t consider all of the ways our solution will affect people. And mostly, we make…
Jan. 14, 2020
Ep134: The Complacency Scale
When things are going well, it’s natural to want to stay where you’re at. But at what point does lack of change become complacency? Where does contentment stop being a positive in business? Why is that important for business…
Jan. 7, 2020
Ep133: Overwhelm and The Problem with Prioritizing
Found yourself with a paralyzing list of things to do? Where you can’t start anything because there are fifteen other things that need to get done first? Overwhelm comes in at least 35 different flavours. For this particula…
Dec. 31, 2019
Ep132: Stop Ignoring the Solution
Have a business problem? Before you start dismissing solutions, listen to this. Because there’s a very simple rule to finding solutions that you are probably ignoring. Why is that important for business? It’s probably not …