Episodes

June 02, 2020

Ep154: Intentional Buying in Inconvenient Times

So much about how we interact and who we interact with is being changed by our experience of COVID-19. Where before we might have not been putting much care into these decisions, now, we are getting a glimpse at our priorities.  Why is that...

May 26, 2020

Ep153: Awkward COVID Conversations...

COVID conversations are about to get super awkward and much more prevalent. So if tricky conversations aren’t your thing... it’s time to learn. (Last week’s replay episode also has some good pointers.)  Why is that important for business?...

May 19, 2020

Ep152: Emotional Hygiene

This week, Jodi and Eliot talk about how emotions in business relate to dental hygiene and peanut M&M's. Trust us – it makes sense. Why is that important for business? Often people are apologetic about the emotional component of their...

May 12, 2020

Ep151: Time Off During COVID

What happens to holidays when you don’t leave your house?  Let’s talk about how much harder it is to tell people you are taking a day off when everyone knows you will just be in your living room anyway.  Why is that important for...

May 05, 2020

Ep150: Planning your COVID Return?

There is lots of talk about re-opening businesses and returning to work right now, and it is undoubtedly on your mind. Unfortunately, there isn’t a simple answer to how or when is right for your business. But there are some important...

April 28, 2020

Ep149: It's All Becoming a Blur

Technology allows us to do so much from the comfort of our homes. But just because we can doesn’t mean we should. Once everything is jammed into the same tech, it loses its texture and everything – personal and business – just becomes one...

April 21, 2020

Ep148: Missing Your Commute

For a lot of people, the morning commute to work has been reduced to about 10 feet. Theoretically, that is extra time we now have to do other things. But maybe that commute was exactly the break you needed in the day. So what now? Why is that...

April 14, 2020

Ep147: Are You Down with PPP?

Are you and your business applying for support from your government during COVID-19? Your answer might say more about your style of entrepreneurship than you think! Why is that important for business?  The very characteristics that make someone...

April 07, 2020

Ep146: Pandemic Emotions & Business

Emotions are running high right now, and while business leaders shouldn’t feel the need to become counselors, we are being called on right now for heightened awareness and a well-timed, “are you okay?” Why is that important for business? ...

March 31, 2020

Ep145: So, Here's My Puppy...

We’re not here to Pollyanna the coronavirus, but one of the things we hope we can learn from this is that business is a human experience. There is a return to humanity in business, and we are here for it.  Why is that important for...

March 24, 2020

Ep144: The New Normal

“Progress looks like a new set of problems”. As you evolve towards a goal, you have new problems to deal with that you’ve never had to deal with before. Apparently, it’s also true of the opposite of progress – this time of massive...

March 17, 2020

Ep143: Decision Making & COVID-19

There’s so much to talk about with Covid-19, you can hardly blame us for having a second episode on it. Let’s talk about the behind-the-scenes decision making happening in businesses right now as they navigate these wildly uncharted waters. ...

March 10, 2020

Ep142: Leadership, Courage and the Coronavirus

Are you prepared to deal with large scale problems, like the Coronavirus, in your workplace? Although we don’t have a ready answer for how to deal with issues like this, we do have some ideas in this episode.  Why is that important for...

March 03, 2020

Ep141: Metaphor and The Danger of Words

Feeling misunderstood? Maybe you need a little metaphor in your life! Why is that important for business?  “Metaphor is how we nail the jelly of reality to the wall”.  Joe Moran, from First You Write a Sentence. So often, we feel like...

February 25, 2020

Ep140: Remember This One Thing

College is a really big buying decision, and it can teach us a lot about buying decisions in our business, and why it’s important to not just give information, but connect to wants, desires and fears. And potentially, to help people discover wants...

February 18, 2020

Ep139: Customer Care in Terrible Times

If you handle it right, sometimes the biggest snafu can turn into real business.  Why is that important for business?  When the very thing you offer to clients - your core competency – hinges on someone else’s business, things can go bad...

February 11, 2020

Ep138: Boundaries and the "Quick Question"

We often rely on other people to self-screen in our relationships – to not ask too much of us, to know when “a quick question” turns into “I clearly need to hire you”. But when others breach your boundaries, sometimes you have to be the one...

February 04, 2020

Ep137: The Need for Time Guardians

Being the guardian of your time can bring up all kinds of issues. You want to be accommodating, and you don’t want to disappoint people. Which is why sometimes, you need to outsource to an Enforcer.  Why is that important for business?  If...

January 28, 2020

Ep136: Support vs. Abandonment

It’s not often that you use a room full of orphans with puberty as a metaphor, but when you talk about abandoning new clients, who just bought a product and now have questions, you almost have to. Why is that important for business?  What is...

January 21, 2020

Ep135: Leaving Space for The Solution

Tough conversations are…well…tough. But we make them harder by tensing up and predicting how tough they will be. We make them harder when we don’t consider all of the ways our solution will affect people. And mostly, we make them harder when we...

January 14, 2020

Ep134: The Complacency Scale

When things are going well, it’s natural to want to stay where you’re at. But at what point does lack of change become complacency? Where does contentment stop being a positive in business? Why is that important for business?  It’s a...

January 07, 2020

Ep133: Overwhelm and The Problem with Prioritizing

Found yourself with a paralyzing list of things to do? Where you can’t start anything because there are fifteen other things that need to get done first?  Overwhelm comes in at least 35 different flavours. For this particular flavor, we have a...

December 31, 2019

Ep132: Stop Ignoring the Solution

Have a business problem?  Before you start dismissing solutions, listen to this. Because there’s a very simple rule to finding solutions that you are probably ignoring. Why is that important for business?  It’s probably not too bold of...

December 24, 2019

Ep131: All Sides of the Decision

In this special by-listener-request episode, we talk about the importance of helping your team understand your decisions, and the even greater importance of setting up a joke before delivering the punchline.  Why is that important for...