Episodes

Ep145: So, Here's My Puppy...

March 31, 2020

We’re not here to Pollyanna the coronavirus, but one of the things we hope we can learn from this is that business is a human experience. There is a return to humanity in business, and we are here for it.  Why is that important for...

Ep144: The New Normal

March 24, 2020

“Progress looks like a new set of problems”. As you evolve towards a goal, you have new problems to deal with that you’ve never had to deal with before. Apparently, it’s also true of the opposite of progress – this time of massive...

Ep143: Decision Making & COVID-19

March 17, 2020

There’s so much to talk about with Covid-19, you can hardly blame us for having a second episode on it. Let’s talk about the behind-the-scenes decision making happening in businesses right now as they navigate these wildly uncharted waters. ...

Ep142: Leadership, Courage and the Coronavirus

March 10, 2020

Are you prepared to deal with large scale problems, like the Coronavirus, in your workplace? Although we don’t have a ready answer for how to deal with issues like this, we do have some ideas in this episode.  Why is that important for...

Ep141: Metaphor and The Danger of Words

March 3, 2020

Feeling misunderstood? Maybe you need a little metaphor in your life! Why is that important for business?  “Metaphor is how we nail the jelly of reality to the wall”.  Joe Moran, from First You Write a Sentence. So often, we feel like...

Ep140: Remember This One Thing

Feb. 25, 2020

College is a really big buying decision, and it can teach us a lot about buying decisions in our business, and why it’s important to not just give information, but connect to wants, desires and fears. And potentially, to help people discover wants...

Ep139: Customer Care in Terrible Times

Feb. 18, 2020

If you handle it right, sometimes the biggest snafu can turn into real business.  Why is that important for business?  When the very thing you offer to clients - your core competency – hinges on someone else’s business, things can go bad...

Ep138: Boundaries and the "Quick Question"

Feb. 11, 2020

We often rely on other people to self-screen in our relationships – to not ask too much of us, to know when “a quick question” turns into “I clearly need to hire you”. But when others breach your boundaries, sometimes you have to be the one...

Ep137: The Need for Time Guardians

Feb. 4, 2020

Being the guardian of your time can bring up all kinds of issues. You want to be accommodating, and you don’t want to disappoint people. Which is why sometimes, you need to outsource to an Enforcer.  Why is that important for business?  If...

Ep136: Support vs. Abandonment

Jan. 28, 2020

It’s not often that you use a room full of orphans with puberty as a metaphor, but when you talk about abandoning new clients, who just bought a product and now have questions, you almost have to. Why is that important for business?  What is...

Ep135: Leaving Space for The Solution

Jan. 21, 2020

Tough conversations are…well…tough. But we make them harder by tensing up and predicting how tough they will be. We make them harder when we don’t consider all of the ways our solution will affect people. And mostly, we make them harder when we...

Ep134: The Complacency Scale

Jan. 14, 2020

When things are going well, it’s natural to want to stay where you’re at. But at what point does lack of change become complacency? Where does contentment stop being a positive in business? Why is that important for business?  It’s a...

Ep133: Overwhelm and The Problem with Prioritizing

Jan. 7, 2020

Found yourself with a paralyzing list of things to do? Where you can’t start anything because there are fifteen other things that need to get done first?  Overwhelm comes in at least 35 different flavours. For this particular flavor, we have a...

Ep132: Stop Ignoring the Solution

Dec. 31, 2019

Have a business problem?  Before you start dismissing solutions, listen to this. Because there’s a very simple rule to finding solutions that you are probably ignoring. Why is that important for business?  It’s probably not too bold of...

Ep131: All Sides of the Decision

Dec. 24, 2019

In this special by-listener-request episode, we talk about the importance of helping your team understand your decisions, and the even greater importance of setting up a joke before delivering the punchline.  Why is that important for...

Ep130: Structure Before Success

Dec. 17, 2019

What can we learn about our own businesses from the cannabis industry? Well, sometimes we design our culture to reflect the product we are selling, but not what our people need.  And sometimes we learn that what we think will be...

Ep129: The Butterfly Effect and Business

Dec. 10, 2019

Sometimes, our actions today ripple out and have long term effects. We know this. But it’s wild to think that what happens in 2019 might cause a Christmas tree shortage in 2030.  Why is that important for business?  The 2008 recession is...

Ep128: How to Make Everything Easier

Dec. 3, 2019

Does social support help just as much as physical support when facing an obstacle?  Jodi has been reading NIH studies before she has even had her morning coffee, and it turns out that having someone you care about beside you make even real hills...